CAFETEX International Privacy Policy


CAFETEX respects your right to privacy. This policy summarizes what personal information we may collect, how we may use this information, and other important matters relating to the protection of your privacy and data.


Compliance with all applicable privacy and data protection laws is a CAFETEX policy. This commitment reflects the value we place on gaining and maintaining the trust of our customers, our business partners and others who share their personal information with us.


This Policy applies to all websites and mobile applications operated by CAFETEX or operating on its behalf internationally (each the “CAFETEX Website or Application”). It also applies to personal information that CAFETEX may collect in any other way: (i) through our products and services, (ii) when you interact with us through media other than the CAFETEX Website or Application ,e.g. in person, by telephone or during a trade show or training and (iii) by our customers, distributors, suppliers, sellers and other business partners (collectively, “Business Partners”).


However, different Web Sites, Applications, products and services of CAFETEX have different purposes and functions. If you require additional or different disclosures with respect to a particular Website, an application, a product or service of CAFETEX, we will provide those disclosures separately to the respective Website, application, product or service. Any such special disclosure, policy or privacy statement (the “Special Privacy Statement”) complements and modifies this Policy.


General Principles for the Collection, Use and Disclosure of Personal Information by CAFETEX


To the extent required by applicable law, whenever CAFETEX collects personal information, CAFETEX:


  • will provide timely and appropriate information to you regarding our data practices,
  • will collect personal information only for specific and legitimate purposes. The information we collect will be relevant, sufficient and not excessive for the purposes for which it is collected,
  • will process your personal information in accordance with the purposes for which it was originally collected or for which you subsequently provided your consent;
  • take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete and, where appropriate, up-to-date;
  • will not use your personal information for marketing purposes without giving you the opportunity to opt out and,
  • take appropriate measures, by contract or otherwise, to provide adequate protection for personal information communicated to third parties or transmitted to another country, including transmissions within CAFETEX.


Personal Information collected by CAFETEX


CAFETEX collects the following personal information categories:

  • Information you provide


CAFETEX collects personal information that you provide, which may include: (i) contact information, such as your name, your company name, your job, your email address and your telephone number, (ii) additional information about you that helps us get to know you better, such as gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products and demographic information (iii) comments, questions , requests and orders you may make (iv) financial information required to process payments in the event of a purchase, such as credit card details, account information or tax registration number; (v) login details, including, if available, media account information social networking for connection purposes and (vi) information for your preferences, such as preferred communication modes and types of products you are interested in.

  • Information Automatically Collected From Your Device


Device and browser information. CAFETEX may collect technical information about your device, such as device type, browser type, address IP, operating system and device ID. CAFETEX collects this information automatically from the device and your browser via cookies and similar technologies.


Information about how you interact with us. CAFETEX may collect technical data on the use of the Sites and Applications of CAFETEX from you, and about how you interact with our digital advertising and promotions, such as the content you see or downloads, the used functions , the links you select, open CAFETEX promotional emails and dates and times of interactions. CAFETEX collects this information using cookies and similar technologies.


Location information. CAFETEX may collect location information, such as accurate location information in real time from your device or inaccurate location information obtained, for example, the address IP or your zip code. CAFETEX Applications do NOT have access to accurate real-time location information from your device unless authorized to do so.


  • Cookies and similar technologies:

A cookie is an information file that is placed on your device when you visit a website. Cookies and similar technologies can improve the user experience by saving your preferences, personalizing the online experience, keeping items in your shopping cart, and sometimes giving you ads that are tailored to your interests.


More information

The Sites of CAFETEX use “log-in cookies”. A log-in cookie does not identify you personally and expires when you close your browser. For example, when using CAFETEX Product Directory, we place a login cookie to indicate which pages you viewed. We may use this information to provide you with suggestions for other products that may be of interest to you.


The Websites of CAFETEX also use “persistent cookies ». These cookies do not expire when you close your browser. Persistent cookies remain on your computer until you delete or expire them. By providing a unique ID to your computer, we are able to create a database with your previous options and preferences that can be provided by us automatically, saving you time and effort on future visits. For example, after you make a purchase, if you decide to make another purchase, your shipping address will be retained and will only need to be confirmed.


In some countries your consent is required for the use of cookies , during your visit to CAFETEX Websites . If you access a CAFETEX Website from one of these countries, you will be presented with information about your options, including the option to accept or reject certain categories of cookies. You will have the option to change these settings in future visits. Please note that you will not be able to opt out of receiving certain cookies which are absolutely necessary to provide a service requested by you.


Although you are not required to accept cookies when you visit a CAFETEX Website, you may not be able to use all of the site’s functionality if you decline certain cookies .


Additionally, your browser may allow you to adjust settings for accepting or rejecting cookies or notifying you when a cookie is placed on your computer.

  • Information from business partners and other third parties


CAFETEX collects personal information through its Business Partners. This information may include contact information such as name, company name, job position, address, email address and telephone number.


CAFETEX may also obtain personal information from other third party sources such as publicly and commercially available sources. We may combine the information we receive from our Business Partners and other third party sources with information we collect from you or your device as described above.


You have options regarding the personal information you provide to CAFETEX. You may choose not to provide the information we request. However, if you do this, we may be unable to provide you with a relevant department or a particular function for a website, an application or a product of CAFETEX.


How CAFETEX uses your Personal Information

CAFETEX may use your personal information to:


Develop and manage our relationships with you and our Business Partners. These may include: (i) the provision of services or execution of transactions requested by you or our Business Partners, (ii) the provision of information about CAFETEX products, services and transactions and any advertisements you may be interested in; (iii) providing you and our business partners a more stable experience in interaction with CAFETEX, including the acquisition of more information on you and how you use and interact with the Sites, Applications, products and services CAFETEX and (iv) planning, management and performance based on our contractual relationships with our Business Partners.


Communicate with you or your company. The above may include: (i) your information about CAFETEX products, services and promotions that may be of interest to you or your company, (ii) providing information on relevant CAFETEX products, services and transactions, including, for example, pricing information, technical data, invoice information, shipments or products, warranty or revocation information or product or service improvement information, (iii) answering questions or requests you make, including customer service requests and (iv) your invitation to participate in customer satisfaction surveys or market surveys and your information on their results.


To provide and improve its Websites, Applications, products and services. The above may include: (i) adapting them to your preferences or interests, making them more compatible with the technology you use or making them more user-friendly in any other way, (ii) maintaining their security and protecting them in other ways and (iii) development of new CAFETEX Websites, Applications, products and services .


Dealing with legal issues. The above may include: (i) compliance with our obligations to maintain specific business records for minimum retention periods, (ii) establishment, exercise or defense against legal claims, (iii) compliance with laws, regulations, court decisions or other legal process, (iv) identifying, preventing and responding to fraud, copyright violations, breach of our contracts or agreements, violation of law or other misuse of the sites, Applications, products or services of CAFETEX and (v) protection of the rights or property of CAFETEX or of the health, safety, well-being, rights or property of you or third parties.


CAFETEX may also use your personal information for other purposes consistent with the context in which they were collected or on your consent.


CAFETEX can anonymization or to obtain any of the information collected and used for any purpose, including research and product development purposes. This information will not personally identify you.


When CAFETEX may disclose your Personal Information

The CAFETEX will not communicate to others your personal information, except as described here:


  • The CAFETEX may share your personal information with other companies CAFETEX , including those located in other countries. When making such disclosures, CAFETEX companies will use your information in a manner consistent with this Policy, any applicable Privacy Statements and all applicable privacy and data protection laws.
  • The CAFETEX may also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform the services on our behalf and to process your personal information in accordance with all applicable privacy and data protection laws.
  • In some cases, CAFETEX may share your personal information with third parties with whom we work to provide products and services to our customers, as distributors. In this case, we will require our Business Partners to use this information in a manner consistent with this Policy, any applicable Privacy Statements and all applicable privacy and data protection laws.
  • The CAFETEX may also share your personal information with third parties if it considers in good faith that this disclosure is necessary: ( i ) to comply with a law, regulation, court order or other legal process, ( ii ) to identify, preventing and responding to fraud, copyright infringement, breach of our contracts or agreements, breach of the law or other misuse of CAFETEX Websites, Applications, products or services ; and ( iii ) the protection of the rights or property of CAFETEX or the health, safety, welfare, rights or property relating to you or others, or ( iv ) under similar conditions. If such an event occurs, we will take appropriate action to protect your personal information.
  • The CAFETEX may share your personal information with third parties relating to the sale, purchase, merger, reorganization, liquidation or dissolution of CAFETEX or a business unit of CAFETEX , or under similar circumstances. If such an event occurs, we will take appropriate action to protect your personal information.
  • The CAFETEX may share your information with your permission or at your request.


The CAFETEX may share anonymised or aggregated information internally and with third parties, for any purpose. This information will not personally identify you.


Security of your Personal Information

Your personal information will generally be stored in CAFETEX databases or in databases maintained by our service providers. Many of these databases are stored on servers located in the United States. CAFETEX take appropriate measures, by concluding agreements or otherwise, to provide adequate protection of personal information disclosed to a third party or transferred to another country, including transfers within CAFETEX.

CAFETEX maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information from unauthorized disclosure, misuse or alteration, as in all computer networks connected to the Internet, we cannot guarantee the security of information provided over the Internet and we will not take any responsibility for security breaches beyond our reasonable control.


Links to third party websites and add-ons

CAFETEX Websites and Applications may contain links to websites or mobile applications not operated by CAFETEX and add-ons from social media platforms and other third parties. An example of an additional social media tool is Facebook ‘s “Like” button . We provide these links and add-ons as a service and do not imply any endorsement of any activity or content of the relevant social networking sites, applications or platforms, nor any connection to their operators. To learn more about the information collected by websites, applications and additional third parties, please refer to their privacy policy. We encourage you to review the privacy policies of the websites, applications and social media platforms that you visit before using them or providing personal information.


Access to your Personal Information

You can check, correct and update the personal information you provide to us by sending us a request to


Retention of your Personal Information

The retention period of your personal information varies and depends on the purpose and use of the information collected. There is a legal obligation to retain certain categories of data for specific periods. In other cases, we will keep the data for no longer than necessary for the purposes for which it was collected.



Most CAFETEX Websites and Applications are not intended for children under 15 years of age. CAFETEX does not ask nor knowingly collects personal information from or about children under 15 or the respective minimum age provided for under the applicable local legal requirements, except as permitted under applicable law.


CAFETEX services between companies

Some CAFETEX products, services, Websites and Applications are intended for use by our Business Partners, including our business clients (“CAFETEX Services between companies”), and your company manages their use. In such cases, your authorized personnel may access your personal information collected from the above CAFETEX Business Services and your company may have policies in place regarding its use. AFETEX is not responsible for the policies and practices of business partners related to the privacy and security of data, which may differ from this Privacy Policy and any applicable Specific Privacy Statement. If your company manages your use of CAFETEX Inter-Business Service, please contact us if you have any questions regarding the privacy of your use of this CAFETEX Inter-Business Service. In the event of a dispute between this Policy and the agreement between CAFETEX and its Business Partner regarding a CAFETEX Inter-Business Service, the agreement between CAFETEX and its Business Partner shall prevail.


Additional information for EU residents

  • Editor and contact details


The person responsible for processing the personal data collected under this Privacy Policy is the relevant legal entity of CAFETEX in your country and, where applicable, the company CAFETEX (address).


If you use CAFETEX Inter-Business Services managed by your company, your company may be the processor for personal data collected by these CAFETEX Inter-Business Services. Contact your company for more information.


You can contact CAFETEX ‘s European Data Protection Officer: To the attention of the EU Data Protection Officer, email address: , Telephone: +30 210 66 40 640


  • Legal basis of CAFETEX for the processing of your personal data


The legal basis for the processing of your personal data by CAFETEX depends on the purposes of the processing. For most personal data processing activities covered by this Privacy Policy, the legal basis for processing is that processing is necessary for CAFETEX ‘s legitimate business interests . When we process personal data in connection with a contract or potential contract with you, the legal basis is the fact that processing is necessary to execute the contract we have with you or to take action at your request before the contract is concluded. When we are required to disclose personal data to regulators / auditors or other government agencies, we do so on a legal basis that we have a legal obligation to do so. We also use consent as a legal basis where we deem it necessary or to the extent required by applicable law e.g. before collecting accurate location data from your mobile device.


More information

Processing based on legitimate business interests. When we process personal information on the basis that the processing is necessary for the legitimate our business interests, those interests include the following: (i) provision, improvement and promotion of web sites, applications, products and services CAFETEX, (ii) communicating with existing and potential prospects, other Business Partners and individuals who have chosen to communicate with them, (iii) managing our relationships with our clients and other Business Partners and individuals who have chosen to communicate with (iv) other business development purposes, (v) disclosure of information within the CAFETEX group, as well as to service providers and other third parties, and (vi) maintaining the security of our products, services and employees, including protection against fraud.


Processing based on the execution of a contract. Examples of cases in which we process personal information for the execution of a contract include e-commerce transactions in which you purchase a product or service from CAFETEX, on your behalf through a CAFETEX Website or Application .


Editing based on consent. Examples of processing activities for which CAFETEX uses consent as a legal basis include: (i) collecting and processing accurate location information from your mobile device; (ii) sending promotional emails when consent is required under applicable law; and (iii) processing of personal data on CAFETEX Websites or Applications through cookies and similar technologies, where consent is required under applicable law.


Processing because CAFETEX is legally required to do so. Examples of situations in which CAFETEX must process personal data in order to comply with its legal obligations include the following: (i) payment of taxes and other government levies, (ii) provision of your personal data to regulators / auditors and other government as required by applicable law, (iii) maintaining business records as required by applicable law; and (iv) complying with court decisions or other legal procedures.


  • Additional information regarding the retention of your personal data


In determining the period for which your personal data will be retained in accordance with this Policy, CAFETEX takes into account criteria such as: (i) any applicable legal provisions regarding the retention of data for a specific period of time, (ii) any maintenance obligations associated with actual or potential future litigation or government investigation, (iii) any conservation requirements into corresponding agreements with our business partners, (iv) the date of your last interaction with CAFETEX (including the sites of Applications, communications with CAFETEX, etc.), (v) the time interval between your interactions with CAFETEX, (vi) the sensitivity of the data and (vii) the purposes for which the data were collected.


  • Personal rights


Under current legislation in the European Union, you have the following rights to your personal data, which apply differently in different circumstances: right of access, right of correction, right of deletion, right of restriction on processing, right of data portability and right objection to processing. Most of the above rights are not absolute. The following rights are described in more detail below and information on how to exercise them is provided. If you make a request to exercise your rights, we will respond within one month, but we have the right to extend this period by two additional months, if necessary. In case of extension of the reply period, we will inform you within one month of your request. You can exercise your rights by sending us your request to


More information

Right of access. You have the right to ask CAFETEX to confirm if it processes your personal data. If it does, you have the right to request access to your personal data processed and the following information: (i) the purposes of the processing, (ii) the categories of personal data we process, (iii) the recipients or categories of recipients of your personal data, (iv) the estimated retention period where applicable or the criteria we use to determine retention period, (v) your right to request correction or deletion of your personal data or to limit the processing of such data; (vi) your right to lodge a complaint with a superior authority; (viii) if we have not collected data from you, any information we have about the origin of the data; and (viii) if we use your personal data to make any automated decisions that have legal or other, similar, significant implications for you.


Right of correction. You have the right to ask CAFETEX to correct your personal data, in case it is inaccurate. For the purposes of the processing, you may also have the right to complete the incomplete personal data concerning you, in ways that include providing a supplementary statement to CAFETEX.


Right to object to the processing for the legitimate business interests of CAFETEX. You have the right to object to the processing of your personal data by CAFETEX, when the data is processed on the basis of CAFETEX’s legitimate business interests. CAFETEX will comply with your opposition and stop the processing of the respective personal data, unless: (i) we have compelling legitimate grounds for the treatment outweighing the interests of your rights and freedoms or (ii) we need to continue processing your personal data to substantiate the exercise or defense of a legal claim.


Right to object to processing for direct marketing. If CAFETEX processes your personal data for direct marketing purposes, you have the right to object to this processing. If you exercise this right, CAFETEX will discontinue the processing of your personal data for direct marketing purposes.


Right to restrict processing. You have the right to ask CAFETEX to restrict the processing of your personal data in the following cases: (i) how long it takes CAFETEX to verify the accuracy of your personal data when in doubt about its accuracy, (ii) when the processing of your personal data is illegal and you object to the deletion of the data, instead asking CAFETEX to restrict their use, (iii) when CAFETEX no longer needs your personal data for the purposes of the processing, but you need data on the establishment, exercise or defense of a legal claim or (iv) the time it takes CAFETEX to verify that it has compelling legal grounds for processing that outweigh your interests, rights and freedoms, when objecting to the processing of your personal data on the basis of CAFETEX’s legitimate business interests.


If, at your request, CAFETEX restricts the processing of your personal data, CAFETEX will store your data and process it otherwise only: (i) with your consent, (ii) to establish, exercise or defend a legal claim (iii) for the protection of the rights of another natural or legal person, or (iv) in the public interest of the European Union or of a Member State. CAFETEX will also inform you before you lift the restriction processing.


Right to delete. The right of deletion is also known as the “right to be forgotten”. You can ask CAFETEX to delete your personal data. This right is not absolute. CAFETEX is required to delete your personal data at your request only in the following cases: (i) when your personal information is no longer necessary for the purposes for which collected or processed by CAFETEX, (ii) if CAFETEX processes your personal data based on your consent, you withdraw your consent and there is no other legal basis for CAFETEX to continue processing your personal data, (iii) if CAFETEX processes your personal data for its legitimate business interests, you oppose the processing and there are no legitimate reasons for CAFETEX to continue processing your personal data, (iv) if CAFETEX has illegally processed your personal data or (v) if the personal data must be deleted in compliance with a legal obligation under the law of the European Union or of a Member State in which CAFETEX is subjected to.


CAFETEX is not required to delete your personal data as necessary to process them in order: (i) to exercise the right to freedom of expression and information, (ii) to comply with a legal requirement under European Union law or State; Member to which CAFETEX is subjected or (iii) to establish, exercise or defend a legal claim.


Data portability right: You have the right to receive the personal data you provide to CAFETEX when: (i) the processing of your data is based on your consent or is necessary for the performance of a contract between you and CAFETEX, (ii) the processing of your personal data by CAFETEX is done by automated means and (iii) compliance with your request will not adversely affect the rights and freedoms of others.


If you have the right to receive this personal information and ask CAFETEX to provide it to you, CAFETEX will provide it to you in a from that is structured, commonly used and legible by a device.


Right to file a complaint to a supervisory authority. CAFETEX will make every effort to address and resolve any request or complaint is submitted. In addition, you have the right to approach the relevant data protection authority with relevant requests or complaints. This authority may be the supervisory authority in the country or federal state in which you reside. The general supervisory authority for CAFETEX in Europe is:


Personal Data Protection Authority


Questions about this Policy or our Privacy Statements

If you have any questions about this Policy or about a Special Privacy Statement or the use of your personal information by us, please contact your CAFETEX Data Protection Officer at: , Telephone: +30 210 66 40 640


Changes to this Policy and our Privacy Statements

Changes to this Privacy Policy will be posted on this website, along with information about any significant changes. CAFETEX reserves the right to update or modify this policy and any Specific Privacy Statement at any time and without prior notice. Any changes will only apply to the personal information we collect after the change is notified.

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